About Subscriptions and Official Purchase Channels

To help avoid confusion, we would like to clarify our current services and official websites.

Did You Order From the Right Place?

If you've received unexpected subscription charges, your purchase may not be from us.

We have identified several websites that imitate our brand and products and charge customers through unauthorized subscription or recurring payment models.

These websites are not affiliated with us and may sell counterfeit products.

At this time, madeca.com does not offer subscription or recurring payment services.

If you were charged for a subscription and we are unable to locate your order in our system, the purchase was not made through our official website.

We are continuously improving our services, and offerings may evolve in the future.
For now, we kindly ask customers to purchase only through our official channels.

Known Counterfeit Websites

We've identified several fake websites selling counterfeit products from China. These sites are not affiliated with us and often charge unexpected subscription fees:

• madecamd.com (also known as koriderm.com)
• thecentellian24.shop

We are actively coordinating with our headquarters in Korea to address this issue.

Official & Authorized Websites

To ensure authenticity and customer protection, please use only the official websites below:

• madeca.com
• centellian24usa.com (our sister brand)

These are currently the only authorized online sales channels for the U.S. and Canada.

Note: We also sell at Costco Online (currently restocking due to high demand).

What To Do If You Were Charged

1. Verify the Source

Check your order confirmation email domain. Not from us? It's likely a counterfeit site.

2. Call Your Bank

Report the fraudulent charge and request an immediate refund or chargeback.

3. Stop Payments

Cancel any recurring charges through the fraudulent website or your credit card company.

4. Contact Us

Still unsure? Reach out to our support team with the image of the order you received. We'll help verify your order.

We appreciate your understanding and support.
If you have questions about our official website or services, our customer support team is always happy to assist.

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